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Terms of Service (Public Offer)

Last updated: February 2026

Provider
Individual Entrepreneur (FOP) Dratenko Valeriia Vitaliivna, Ukraine.
Service
Tona.AI provides access to a SaaS platform that enables users to generate AI videos and images (“Service”).
How it works
Users purchase access/credits/subscription (as displayed on the Pricing page) and can generate content through their account.
Delivery
The Service is delivered digitally via the website and the user's account. Access is granted immediately after successful payment (or within 24 hours in rare cases due to verification/technical reasons).
User responsibilities
The user provides accurate billing/contact details and uses the Service lawfully. The user is solely responsible for prompts and generated outputs.
Prohibited content
The user must not generate illegal content, hateful/violent sexual content, content involving minors, malware/scams, or infringing content.
AI output disclaimer
AI-generated results may be imperfect. The Provider does not guarantee any specific outcome/quality.
Payments
Payments are processed by third-party payment providers. The Provider does not store full card details.
Account
The user must keep login details secure. The Provider may suspend accounts for abuse or policy violations.
Intellectual property
The platform and its software belong to the Provider/partners. Generated outputs belong to the user to the extent permitted by law, except where third-party model terms apply.
Contact
support@tonaai.io

Refund & Cancellation Policy

Tona.AI is a digital SaaS service with instant access.

  • If access to the account/service has been provided, refunds are not available, especially if credits were used or content generation was performed.
  • If the user paid but access was not provided due to a technical issue, the user may request a refund within 7 days by contacting support@tonaai.io (provide payment details).
  • Subscription cancellation stops future renewals; the current paid period remains active.